10% OFF FRAMES FOR A LIMITED TIME! USE CODE 'FRAMED' AT CHECKOUT
10% OFF FRAMES! USE CODE 'FRAMED' AT CHECKOUT
How much does delivery cost?
UK delivery is free on orders over £100. Framed artworks cost £15 and we can only ship these within the UK. We also offer Pick up from our studio. Worldwide delivery is dependent on location.
For more information on delivery costs, head to our delivery page.
How will you pack my artwork?
Unframed prints are hand rolled in and shipped in a rigid postal tube. In most cases, you can choose for your artwork to be sent flat-packed for an additional charge.
Framed artwork is sent by specialist courier and packed to protect the corners of the frame and the glass.
See our delivery page for more information.
How long will it take for my artwork to arrive?
We aim to dispatch unframed artwork within 7 working days of receiving your order. Postage within the UK takes around 1-3 working days.
Custom framed items are usually dispatched within 21 working days of receiving your order.
For more information, see our delivery page.
How can I track my order?
If you have an account, you can log in and see the progress of your order.
Our customer service team will also keep you up to date via email, including sending out shipping confirmation and any tracking numbers.
Can I add additional items to an existing order?
Yes, you can call or email our Customer Service team to do this.
For security reasons, we don't store any credit card details, so we'll need to take them again.
Alternatively, you can place a new order through the website, then contact our Customer Service team. We can usually arrange for your orders to be sent together.
What is your returns policy?
Once you receive your artwork, you have 14 days to return it and get a full refund if you're not happy.
If you would like to return an artwork, please contact us first at email@example.com. It is your responsibility to cover the return postage.
Our returns' policy excludes items that are hand-made to order, such as artwork that has been framed, purchased as part of a timed release, or commissioned. These can only be returned if they are faulty.
What happens if my order is damaged?
If your packaging is noticeably damaged, please reject the delivery. It will then be returned to us. If you have already accepted the delivery, you will need to contact us within 3 working days of receiving your artwork to be eligible for a replacement or refund.
It's very helpful if you can take photographs of the unopened packaging, and you should keep the artwork in the original packaging until we resolve the issue.
If an artwork arrives damaged but there is no damage to the outer packaging, please contact us at firstname.lastname@example.org with photographs of the artwork.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Maestro. We also accept payment via PayPal, Apple Pay, Amazon Pay and Klarna. For more information on Pay Later with Klarna, click here. Payment will be taken as soon as your order has been placed.
Do you offer Own Art?
Yes, we do.
Own Art is a government backed scheme that allows art collectors to split their purchase over 10 interest-free instalments, for orders up to £2,500.
Do you offer Klarna Pay?